Returns and Refunds Policy

At CEVITOT, we strive to ensure every customer is satisfied with their purchase.

Return Eligibility

Returns are accepted within 14 days after the delivery date.

Returned products must:

• Be unused

• Be in original packaging

• Include all accessories and documentation

• Show no signs of customer damage

Items Not Eligible for Return

The following items cannot be returned:

• Clearance items

• Gift cards

• Customized or personalized products

• Opened pet hygiene products

• Products damaged through misuse or improper handling

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery.

Please include:

• Order number

• Description of the issue

• Clear photos of the product and packaging

We will review your request and arrange a replacement or refund where appropriate.

Return Process

1. Contact Customer Support.

2. Receive return authorization.

3. Ship the approved return.

4. Inspection of returned product.

5. Refund or replacement issued.

Returns sent without prior authorization may not be accepted.

Refund Processing

Approved refunds are issued to the original payment method within 5–10 business days after inspection.

Original shipping charges are non-refundable unless the error was caused by CEVITOT.

Exchanges

We replace defective or incorrect products whenever inventory is available.

Contact

Email: support@cevitot.com